
Rokes, Beverly. Embracing Diversity. Quick Skills Series. Cincinnati:
South-Western Educational Publishing/Thomson Learning, 2001.
This concise, handy volume analyzes the benefits of diversity
and provides a wealth of information and exercises for maxi-
mizing the value of a diverse workforce. Topics include learn-
ing about other cultures, showing respect, helping others fit
into your organization, communicating across genders and
cultures, handling diversity-related conflicts, and working
abroad (including serving international customers).
eLearning Programs
Harvard Business School Publishing. Managing Difficult Conver-
sations. Boston: Harvard Business ...