NOTES
1. Marvin R. Weisbord, Productive Workplaces: Dignity, Meaning, and Community in the 21st Century (San Francisco: Jossey-Bass Inc., 1987); John Kotter, A Force for Change: How Leadership Differs from Management (New York: Free Press, 1990).
2. Michael Hammer and James Champy, Re-engineering the Corporation: A Manifesto for Business Revolution (New York: Harper Business Essentials, 1993).
3. James Orlicky, Material Requirements Planning (New York: McGraw-Hill, 1975).
4. Andrew Spanyi, Operational Leadership (New York: Business Expert Press, 2010).
5. Philip B. Crosby, Quality Is Free: The Art of Making Quality Certain (New York: McGraw-Hill, 1979).
6. W. Edwards Deming, Out of the Crisis (Cambridge: Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1982, 1986).
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