PowerVirtual Agents (PVAs) is a Software-as-a-Service (SaaS) offering that lets you build smart bots that can answer queries from your customers round the clock. You can design bots by simply using a guided, no-code graphical interface. What this means is that subject matter experts can build bots themselves without having to involve development teams. They can test and debug bots in real-time using the Test Console.
PVAs are a part of the Power Platform, which lets citizen developers build solutions for themselves. As of April 2020, PVA is offered as a separate SaaS offering outside Microsoft 365.
Microsoft already has an Azure Bot Service that lets you build intelligent, enterprise-grade bots. Using the bot framework, ...
