Chapter 12. The Business Case for Observability

In the last section of this book, we examined some of the challenges an organization must tackle in order to have an effective observability practice at scale. This section examines the social practices teams can use to spread a culture of observability within their organizations, regardless of scale. Observability often starts within one particular team or business unit in an organization. In order to spread a culture of observability, teams will need support from various stakeholders across the business. This section breaks down how that support comes together to help proliferate an observability practice.

In this chapter, we’ll start by laying out the business case for observability. Some organizations adopt observability practices in response to overcoming dire challenges that cannot be addressed by traditional approaches. Others may need a more proactive approach to changing traditional practices. Regardless of where in your observability ...

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