Operational Risk Management

Index

Across-firm reference group, 123

Action controls, 30

Affiliation, 76–77

Agency costs, 58

Agency theory, 142

hierarchical level, 54

information asymmetry, 55–56

management controls, 57–59

nonselfish behavior, 59

principal-agent relationship, 53

top management, 56–57

Anchoring bias, 130

Balanced scorecard, 138–140

Bonus, 62–63

Cash-equivalent rewards, 65–66

Centrality bias, 129

Commission, 63

Constructive feedback, 72

Controllability problem, 107–109

Control system

action controls, 30

detective control, 30

personnel and cultural controls, 31

preventive control, 30

results controls, 30–31

risk mapping, 25

cost-benefit analysis, 28–29

residual risk, 26–27

systems thinking, 36–37

Cost-benefit analysis

direct and indirect costs, 28

error reduction, ...