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Operations Management: Processes and Supply Chains, 12th Edition by Larry P. Ritzman, Manoj K. Malhotra, Lee J. Krajewski

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Learning Goals in Review

Learning Goal

Guidelines for Review

MyLab Operations Management Resources

  1. Describe the role of operations in an organization and its historical evolution over time.

The section “Role of Operations in an Organization,” pp. 34, shows how different functional areas of business come together to create value for a firm.

Video: Using Operations to Create Value at Crayola

  1. Describe the process view of operations in terms of inputs, processes, outputs, information flows, suppliers, and customers.

See the section “A Process View,” pp. 57, which focuses on how nested and other processes work. Understand the key differences between manufacturing and service processes. Review Figure 1.2 for the important inputs, ...

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