Learning Goals in Review

Learning Goal

Guidelines for Review

MyLab Operations Management Resources

 Identify the structure of waiting lines in real situations.

The section “Structure of Waiting-Line Problems,” pp. 162166, defines the four elements of every waiting-line problem. Figures B.1, B.2, and B.3 depict these elements and various service facility arrangements.

 Use the single-server, multiple-server, and finite-source models to analyze operations and estimate the operating characteristics of a process.

See the section “Using Waiting-Line Models to Analyze Operations,” pp. 166172, for a description and demonstration of these three models. Examples B.3, B.4, and the Solved Problem at the end of the supplement apply the single-server ...

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