Operations Management: Processes and Supply Chains, 12th Edition

Learning Goals in Review

Learning Goal	Guidelines for Review	MyLab Operations Management Resources
❶ Identify the structure of waiting lines in real situations.	The section “Structure of Waiting-Line Problems,” pp. 162–166, defines the four elements of every waiting-line problem. Figures B.1, B.2, and B.3 depict these elements and various service facility arrangements.
❷ Use the single-server, multiple-server, and finite-source models to analyze operations and estimate the operating characteristics of a process.	See the section “Using Waiting-Line Models to Analyze Operations,” pp. 166–172, for a description and demonstration of these three models. Examples B.3, B.4, and the Solved Problem at the end of the supplement apply the single-server ...