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Operations Management: Processes and Supply Chains, 12th Edition by Larry P. Ritzman, Manoj K. Malhotra, Lee J. Krajewski

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Structure of Waiting-Line Problems

Analyzing waiting-line problems begins with a description of the situation’s basic elements. Each specific situation will have different characteristics, but four elements are common to all situations:

  1. An input, or customer population, that generates potential customers

  2. A waiting line of customers

  3. The service facility, consisting of a person (or crew), a machine (or group of machines), or both, necessary to perform the service for the customer

  4. A priority rule, which selects the next customer to be served by ...

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