14. Lubricating Points of Friction

“Complexity kills. It sucks the life out of developers, it makes products difficult to plan, build and test, it introduces security challenges, and it causes end-user and administrator frustration.”

Ray Ozzie

Because of the co-dependencies inherent in crafting solutions to other problems, we have already discussed proposed fixes for universal patient identification and government regulatory efforts. One result is that our discussion of “lubricating” points of friction within healthcare has been reduced to the sole topic of optimizing medical recordkeeping and transaction processing. They are important enough to merit their own chapter. In many respects, these two tasks make up the bulk of what clinicians ...

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