Bridging the Experience GapMake It Easy for People to Do Business with YouLikability Is the Gateway to ConnectionsLikable BehaviorsFlex Your StylePeople Respond in KindSmileWhy Don’t People Smile?Be AuthenticBe Polite and RespectfulBe KindCompliment OftenPassion, Enthusiasm, and ConfidenceBe EnthusiasticBe Confident and CourageousInvest in YourselfInvest in Your MindInvest in Your BodyInvest in Your SpiritTurning First Impressions into Lasting Impressions