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People Skills by Casey Hawley

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PART1

All You Need to Know About Communication Basics

Most of us want three things from the people we meet: to be understood, respected, and liked. Part 1 helps you understand the communication processes that lead to another person’s perception of you.

Chapter 1 shows you how to be aware of your conversation partner and communicate so he understands and accepts you more readily. A critical skill in dealing effectively with people, listening, is the topic of Chapter 2. You will learn to be responsive and to show empathy. Every neighbor, employer, and friend desires to have a good listener to connect with, and you will learn exactly what it takes to be a memorable listener. Chapter 3 teaches you to be a great conversationalist. You will learn ...

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