How to tame your online services
Qingwei Lin; Jian-Guang Lou; Hongyu Zhang; Dongmei Zhang Microsoft Research, Beijing, China
Abstract
Online service systems have become increasingly popular and important. Service incidents can lead to huge economic loss. We designed a set of incident management techniques based on the analysis of a huge amount of data collected at service runtime. Our tool is called Service Analysis Studio (SAS), which has been successfully applied to large-scale online services provided by Microsoft.
Keywords
Online service systems; Service incident; Incident management; Service Analysis Studio (SAS); Service-incident beacons; Transactional logs
Background
Online service systems, such as online banking systems and e-commerce ...
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