August 2017
Intermediate to advanced
108 pages
2h 15m
English
Content preview from Post-Incident Reviews
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Introduction
In the summer of 2011 I began my own personal journey into learning from failure. As the Director of Tech Support for a startup in Boulder, Colorado, I managed all inbound support requests regarding the service we were building: a platform to provision, configure, and manage cloud infrastructure and software.
One afternoon I received a support request to assist a customer who wished to move their instance of Open CRM from Amazon Web Services (AWS) to a newer cloud provider known as Green Cloud whose infrastructure as a service was powered by “green” technologies such as solar, wind, and hydro. At that time, running an instance similar in size was significantly more cost effective on Green Cloud as well.
Transferring applications and data between cloud providers was one of the core selling points of our service, with only a few clicks required to back up data and migrate to a different provider. However, occasionally we would receive support requests when customers didn’t feel like they had the technical skills or confidence to make the move on their own. In this case, we established a date and time to execute the transition that would have the lowest impact on the customer’s users. This turned out to be 10 p.m. for me.
Having performed this exact action many times over, I assured the customer that the process was very simple and that everything should be completed in under 30 minutes. I also let them know that I would verify that the admin login worked and that the ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.