Index
accessories, wardrobe, 28
accommodations, travel, 164–166
acronyms, e-mail, 98–100
afternoon tea meetings, 58–60
aftershave, 23
agendas, 138
alcoholic drinks, 38, 44, 55, 131
American Zig Zag, 50
announcements, 72–73
answering machines
greetings on, 108
leaving messages on, 108–109
apologies, 8
associations, 183–184
attitude, 10
automobiles, 161–162
BCC (blind courtesy copy), 96
black tie events, 40–41
blind courtesy copy, see BCC
blind persons, 145
body language
and first impression, 22–23
in introductions, 16–17
body odor, 23
bracelets, 28
bread, eating, 48
breakfast meetings, 56
briefcases, 44
brochures, 66
business announcements, 72–73
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