3
Powerful Phrases for Typical Customer Interactions
When you incorporate powerful phrases into your customer interactions and back up your words with appropriate actions, you put yourself in position to handle all customers to their satisfaction. In every contact, it’s important to get the customer on your side. And that should be easy, at least with those customers who are easy to deal with and easy to satisfy.
Chapters 4 and 5 get to the heart of this book: you will learn how to handle all those less than ideal situations that make working in the customer service field so tough. Right now, though, let’s focus on those customer situations that are typical. Hopefully, the majority of your customers have a good idea of what they want, listen ...
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