Powerful Phrases for Challenging Employee Situations

After reading about 30 challenging customer behaviors, it’s likely that you have recognized yourself as the employee in some, if not many, of these situations. You’ve learned how to incorporate powerful phrases and actions into your customer interactions that will enable you to successfully handle any type of difficult behavior. You should feel confident that you’ll be able to regroup, recover, and handle any customer successfully.

But it isn’t always the customer who behaves badly. Sometimes, it’s the frontline employee who displays challenging behaviors. Sometimes, it’s the frontline employee who behaves inappropriately. Have you ever been stressed out and snapped at your customer? Or ...

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