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Powerful Phrases for Challenging Customer Behaviors
Customers aren’t one size fits all. They’re not even one size fits most. Rather, they come in all shapes, sizes, and . . . personalities. What about those customers who are challenging to handle? How do you handle those out of the ordinary customers—those who push your buttons—without becoming unwound, upset, or unglued? In this chapter, you’re going to learn how to handle many different types of personalities and quirks, warts and all. You’ll learn how to overcome bad customer behaviors, get the customer on your side, and move through the steps to provide the best solution quickly and correctly, while maintaining a positive attitude.
As a frontline employee responsible for handling customers, ...
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