Practical Guide to Salesforce Communities: Building, Enhancing, and Managing an Online Community with Salesforce Community Cloud

© Philip Weinmeister 2018

Philip WeinmeisterPractical Guide to Salesforce Communitieshttps://doi.org/10.1007/978-1-4842-3609-3_3

3. Licenses and Member Groups: Employees, Partners, and Customers

Philip Weinmeister¹ 

(1)

Powder Springs, Georgia, USA

 

A critical element of any community-building journey will be the identification of corresponding member groups, as I generally discussed in Chapters 1 and 2. In particular, those building a community will need to identify which members make up a particular group (e.g., employees, partners, or customers ), what capabilities are needed for each member to achieve success in his or her role, and how the members mesh with new or existing business processes in the context of system behavior. To a degree, this ...