As tempting as it may be to just dive in and start building a Salesforce community—especially considering the declarative capabilities of the platform I discussed in Chapter 1—proper planning and design of a community will firmly establish a much more likely path to success. Ironically, the presentation that I’ve delivered the most over the past few years has been my “Create a Lightning community (in 30 minutes)” session; audiences in Atlanta, Boston, and Chicago have seen me start from scratch and build a branded, functional community ...
2. Planning and Preparing for Success
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