Practicing Organization Development: A Guide for Leading Change: A Third Edition

KEY LEVERAGE POINTS FOR INTERPERSONAL DEVELOPMENT

Using a conceptual model adapted from Richard Bolles by co-author John Scherer, many individual development efforts in the workplace focus on the Work Content Area and somewhat on the Functional/Transferable Area in the pyramid shown in Figure 14.4. These skills are more directly connected to a person’s effectiveness on the job. Technical training, a huge commitment in many organizations, is aimed at this area. We all know people, however, who have mastered the work content skills for their jobs, yet fail dismally as members of the organization. There is more to individual effectiveness than this level of skill.

Figure 14.4. Skill Level Pyramid

Table 14.1 Array of ID Interventions