The Essence of the Front EndIdentifying the Client(s) and Sponsor(s)Becoming Oriented to the Client's WorldEstablishing the Consultant's Competence and CredibilityDeveloping an Open, Trusting, and Aligned RelationshipCompleting a Preliminary Diagnostic ScanContracting the Work, Working Relationships, and ExchangeIntroducing the Engagement to the OrganizationSummaryResourcesReferences