I have a passion for facilitating training sessions. I love watching people be surprised that they can have a good time while learning. In fact, my mission in life is “linking laughter and learning.”

I get excited when I see a person’s eyes during an “aha” moment. And I live for the challenge of the person who comes in as an angry hostage and leaves as a surprised and happy learner.

I experienced that feeling a few weeks ago when I taught a presentation skills workshop. In the session, I had a majority of hostages and a handful of truly fearful speakers. Two of them explained that they actually felt physically ill when they had to give presentations.

Seven hours later, those same individuals stood in front of the group. One shook a bit. ...

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