CHAPTER 2

Communication Cornerstones

Chapter Objectives

The purpose of this chapter is to help project managers learn strategies and techniques for

  • Communicating in agile and waterfall methods of project management
  • Overcoming communication barriers
  • Appreciating diversity
  • Developing cultural competence

As explained in Chapter 1, communication is a key knowledge area for project managers. Chapter 2 begins by demonstrating the importance of communication in two typical methods of project management—agile and waterfall. In both methods, managers often face communication barriers. Overcoming these barriers is the focus of the second part of this chapter.

Next, the chapter lays two “cornerstones” or basic concepts that are the foundation on which ...

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