Real Communication

Book description

Effective communication through authentic leadership

A rapidly evolving workplace and disruptive technologies have created a growing demand for transparency and authenticity in communication from business leaders. Yet many decision-makers find themselves far behind the curve when it comes to understanding and meeting the evolving expectations of employees and customers. 

Real Communication: How to Be You and Lead True reveals how to guide and communicate in a way that is authentic and will help business leaders truly connect and engage with their teams, customers, and coworkers. 

•   Communicate more effectively

•    Improve employee engagement

•    Manage organisational changes

•    Help teams cope with change

When employees trust their leaders, businesses thrive. In Real Communication you will find everything you need to implement new strategies, instill core values, and cultivate engagement. 

Table of contents

  1. Cover
  2. The real Ral
  3. Really big thanks
  4. Introduction
  5. PART I Why you need to get REAL now
    1. Chapter 1 Decline in trust
      1. Who do you trust?
      2. The birth of ‘alternative facts'
      3. Trust me, it's important
      4. Why it's so hard to rebuild trust
    2. Chapter 2 Evolution of expectations
      1. What do they want?
      2. In-time communication
    3. Chapter 3 Rise of jargon
      1. Are we on the same planet?
      2. What are we hiding?
      3. Is it ever acceptable to use jargon?
    4. Chapter 4 Addiction to acronyms
      1. Acronyms for ease and efficiency
      2. WTF are you talking about?
      3. Curse of knowledge
      4. Is it ever okay, OK or K3 to use acronyms?
  6. PART II How we get Real Engagement
    1. Chapter 5 Communicate concisely
      1. Get your message write1
      2. Stop wasting words
      3. Meet me on time (and make it worth my while)
      4. Be present when you present
    2. Chapter 6 Share personal stories
      1. Just give me the facts
      2. The magic of story
      3. Make your story personal
      4. Write it out: Stories in written communication
    3. Chapter 7 Visualise information
      1. The problem with PowerPoint
      2. Power your points instead
    4. Chapter 8 Deliver your content with impact
      1. Fear and loathing in public speaking
      2. Involve everyone
      3. Mastery matters
  7. PART III How we practise Authentic Leadership
    1. Chapter 9 Use real words
      1. When a biscuit is not a biscuit
      2. Real passion
      3. When jargon works
    2. Chapter 10 Deal with what's real
      1. Real-world problems
      2. Dealing with excuses
      3. It's just not cricket
      4. A fucking monumental stuff-up
    3. Chapter 11 Show what's real to you
      1. Australia takes to the skies
      2. A new zeal
      3. Your ‘version 2.0'
      4. Who is in your corner of the court?
      5. The consequences of speaking up
      6. The spice of life
      7. To stand or not to stand?
    4. Chapter 12 Know what's real for others
      1. Politeness prolongs progress
      2. Prioritising can take a crisis
      3. Be a role model
    5. Conclusion
    6. Are you ready to get REAL?
    7. Index
    8. Gratitude
      1. Storytelling for business
      2. Conference speaking
      3. Thought leadership
    9. End User License Agreement

Product information

  • Title: Real Communication
  • Author(s): Gabrielle Dolan
  • Release date: April 2019
  • Publisher(s): Wiley
  • ISBN: 9780730369721