Chapters 1 and 2 introduced DevOps and ITIL as independent frameworks/methodologies, and I consciously did not make an effort to combine the two entities. This chapter analyzes them together. It dissects the big ticket conflicts and sets the tone for the rest of the book. In other words, it encourages creating a union between the two rather than replacing one with the other. Chapters 1 and 2 clearly specify that the two are leaders in their own respective areas, and ...
3. ITIL and DevOps: An Analysis
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