FOUR

Optimize Work

What Does the Right Human-Automation Combination Look Like?

We’ve described how to deconstruct work into its elements (chapter 1), how to apply the concept of ROIP of deconstructed work elements (chapter 2), and understand how work-automation applications combine work element characteristics (repetitiveness, independence, and physicality) with the role of automation (replace, augment, or create) and the type of automation (RPA, cognitive, social) (chapter 3).

Here, we combine those threads to understand how ROIP and the characteristics of work elements help you determine the optimum role of automation (does automation substitute, augment, or create new work?), the optimum type of automation, and the nature of the payoff to ...

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