Page numbers followed by f, t, and b refer to figures, tables, and boxes respectively.
Action (Level 3 of chain of impact):
defining success at, 118f
designing for, 121 (See also Designing for action and impact (Step 5 of Phase 2))
desired results derived from, 179
measures of, 89
by type of marketing program, 35t
Action measures, 89
Action objectives, 123t, 128–132
Activity performance (in FACTs framework), 75
Administrative support (costs of), 228t, 230
and activity-based value, 16
and consumer marketing, 11
US spending on, 7
Alignment (Step 1 of Phase 1), 59–82
and business needs, ...