© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022
L. Harding, L. BaylissSalesforce Platform Governance Methodhttps://doi.org/10.1007/978-1-4842-7404-0_6

6. Integration: Phase E

Lee Harding1   and Lee Bayliss2
(1)
Clayton-le-Woods, UK
(2)
Clifton, UK
 

This phase of the Salesforce Platform Governance Method focuses on the integration capabilities of the Salesforce platform and the external systems with which your projects intend to integrate.

Overview

Integration is a key capability of the Salesforce platform. It is designed to bring as much customer-related information together in one place as possible. The more you know about your customers, the better you can serve them.

Part of that customer-centric strategy

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