© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022
L. Harding, L. BaylissSalesforce Platform Governance Methodhttps://doi.org/10.1007/978-1-4842-7404-0_8

8. Communities: Phase G

Lee Harding1   and Lee Bayliss2
(1)
Clayton-le-Woods, UK
(2)
Clifton, UK
 

This phase of the Salesforce Platform Governance Method focuses on your projects’ use of communities within the Salesforce platform.

Overview

Communities are delivered using Salesforce’s Experience Cloud (recently rebranded from Community Cloud) product, which is built into the Salesforce platform. Experience Cloud offers a number of community solutions depending on your target audience. These audiences are typically categorized as follows:

  • Customer

  • Partner

  • Employee

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