Preface
Your first Business Process Management (BPM) project is a crucial first step on your BPM journey. It is important to begin this journey with a philosophy of change that allows you to avoid common pitfalls that lead to failed BPM projects, and ultimately, poor BPM adoption. This IBM® Redbooks® publication describes the methodology and best practices that lead to a successful project and how to use that success to scale to enterprise-wide BPM adoption. This updated edition contains a new chapter (
Chapter 4, “Planning a BPM project” on page 97) on planning a BPM project.
The intended audience for this book includes all people who participate in the discovery, planning, delivery, deployment, and continuous improvement activities for a business ...