Chapter 7

Case Study: Cisco’s Award-Winning Awareness Program

Introduction

A man dressed in an orange prisoner jumpsuit, sitting in an interrogation room (see Figure 7.1), says: “Usually they make it so easy.”

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Figure 7.1 We Are the Targets—A High-Tech Thief Being Interrogated by Law Enforcement (Photo Courtesy of Cisco)

A detective asks, “The victims?”

“I am in and out with their stuff before they get a clue.”

“What was different about this? Look, you got nothing to lose by being straight with us. You take pride in your work. High-tech thieves always do.”

“You got a cigarette?”

The detective hands him one from across the table.

“How about a light?”

“No smoking ...

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