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Self-Awareness (HBR Emotional Intelligence Series)
book

Self-Awareness (HBR Emotional Intelligence Series)

by Harvard Business Review, Daniel Goleman, Robert Steven Kaplan, Susan David, Tasha Eurich
November 2018
Intermediate to advanced content levelIntermediate to advanced
176 pages
1h 42m
English
Harvard Business Review Press
Content preview from Self-Awareness (HBR Emotional Intelligence Series)

10

Find the Coaching in Criticism

By Sheila Heen and Douglas Stone

Feedback is crucial. That’s obvious: It improves performance, develops talent, aligns expectations, solves problems, guides promotion and pay, and boosts the bottom line.

But it’s equally obvious that in many organizations, feedback doesn’t work. A glance at the stats tells the story: Only 36% of managers complete appraisals thoroughly and on time. In one recent survey, 55% of employees said their most recent performance review had been unfair or inaccurate, and one in four said they dread such evaluations more than anything else in their working lives. When senior HR executives were asked about their biggest performance management challenge, 63% cited managers’ inability or unwillingness ...

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Publisher Resources

ISBN: 9781633696624