Serve to Be Great: Leadership Lessons from a Prison, a Monastery, and a Boardroom

Index

A

1. Achor, Shawn
2. Adscale Laboratories
3. Amazon.com
4. American Online
5. Anger, freedom from
6. Authentic Leadership (George)
7. Autonomy
8. Awareness training. See also Mindfulness training
   1. in activity
   2. application of
   3. for disadvantaged youth
   4. explanation of
   5. in stillness
9. Awesomely Simple (Spence)

B

1. Beggan, Lindsey
2. Be goals
3. Bias. See Cognitive biases
4. The Billfish Foundation
5. Black, Dan, iii
6. Blaser, Rich
7. Book clubs
8. Boston Marathon bombing (2013)
9. Boundary setting, empowerment and
10. Brain/brain research
    1. happiness and
    2. mindfulness and
    3. sections of
11. Brand, helping culture and
12. Buffett, Warren
13. Burt, Brian

C

1. Call centers, at Zappos
2. Carroll, Michael, iii
3. Character
   1. inspiration and
   2. self-sacrifice and
4. charity: water
5. Chief executive officers (CEOs), compensation for
6. Cisco Systems
7. Coca-Cola
8. Code for a Cause (CFAC)
9. Cognitive biases
   1. example of
   2. explanation of
   3. formation of
   4. function of
10. Communication
    1. of core values
    2. face-to-face
    3. leadership and
    4. listening skills and
    5. during meetings
11. Comparative thinking
12. Compassion
    1. importance of showing
    2. joy received from
13. Compensation, CEO
14. Conley, Chip, i
15. Conscious Capitalism
16. Content marketing
17. Control bias
18. Cook, Darin
19. Core values
    1. communication of
    2. inspiration and
20. Covey, Stephen
21. Creativity, innovation and
22. Crime rates
23. Crowley, Mark C., ii
24. Culture
    1. employee engagement and
    2. employee retention and
    3. employee selection and
    4. focused on helping others
    5. holacracy and
    6. innovation and
    7. team, xx
25. Customer retention, competitive advantage of
26. Customer service
    1. employee empowerment ...