Six Sigma Quality Improvement with Minitab, Second Edition

Acknowledgements

Grateful appreciation of help and encouragement is due to the following people: Sandra Bonellie, Colin Barr, Gary Beazant, Isobel Black, Roland Caulcutt, Shirley Coleman, Lorraine Daniels, Ross Davies, Martin Dennis, Jeff Dodgson, Geoff Fielding, Alan Fisher, Wendy Ford, Martin Gibson, Mary Hickey, Iain Henderson, Kevin Hetzler, Tom Johnstone, Graham Leigh, Ron Masson, Bill Matheson, Deborah Macdonald, Mark McGinnis, Gillian Mead, Charles Moncur, Douglas Montgomery, Bill Munro, David Panter, Gillian Raab, David Roberts, David Reed, Fiona Reed, Anne Shade, John Shrouder, William Woodall and Andrew Vickers.

Robert Raeside deserves a major thank-you for all that I learnt from him during shared involvement in the development and delivery of many training courses on quality improvement when we were both members of the Applied Statistics Group at Edinburgh Napier University. Another major influence was John Shade, a statistician with vast experience of quality improvement, with whom it was a pleasure to work, in a highly stimulating environment at Good Decision Ltd.

At John Wiley & Sons, Inc., Richard Davies, Heather Kay, Ilaria Meliconi and Prachi Sinha-Sahay have been a pleasure to work with. The author is most grateful to the copy editor Richard Leigh for his highly professional contribution to the project. Abhishan Sharma at Thomson Digital was most helpful during the typesetting phase of the project. Support from Minitab Inc. has been excellent. In particular, ...