Acknowledgements
Writing a book based on several complex real-world case studies was certainly not an easy task for me. This exciting journey started in 2005, and there are several people who helped me along the way.
Rajul Asthana, Senior Vice President and Global Head of Satyam Learning Centre, deserves all the credit for making this book a reality. He played the role of a mentor, cheer leader, critique and a friend. I believe that without his persistence and encouragement this book would not have fructified. I also appreciate his patience, as the final version of this book took much longer than expected.
The Satyam Learning World (SLW) team was very helpful during the first phase of this project. Aravind Venkat supported this activity and helped ...
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