August 2014
Intermediate to advanced
166 pages
3h 28m
English
Content preview from Statistical Process Control for Managers
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When people talk about successful (service providers) and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.
—Jerry Harvey
There are a number of key differences between the design, production, and delivery of a product and the design and delivery of a service. Some of these differences can have an influence on the way statistical process control (SPC) is employed. While the underlying theory is the same, deployment of SPC in the service sector often differs in certain respects from SPC deployment in the manufacturing sector.
Among the key differences between products and services1 that might affect SPC deployment are:
•Products are generally ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.