1.Balestracci (2014).

Chapter 1

1.ASQ (n.d.).

2.Stevenson (2009), p. 188.

3.A pro forma P&L is a forecast for the expected profit and loss that an organization expects to make in a specified period.

4.ASQ (n.d.).

5.Sower and Bimmerle (1991, March).

6.Walton (1986), p. 75.

7.Taguchi, Chowdhury, and Wu (2005), pp. 133–138.

8.The terms mean and standard deviation are discussed in Appendix A.

9.Sower (1990).

10.Sower (1993), pp. 41–45.

Chapter 2

1.Shewhart (1931).

2.ASQ Online Quality Glossary (n.d.).

3.ASQ Online Quality Glossary (n.d.).

4.ASQ Online Quality Glossary (n.d.).

5.ASQ Online Quality Glossary (n.d.).

6.Deming (1986), pp. 327–332.

7.ASQ Online Quality Glossary (n.d.).

8.For a more complete discussion of metrology see Chapter ...

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