July 2025
Beginner to intermediate
448 pages
15h 1m
English
Quality is a fundamental concept that permeates every aspect of our lives, from the products we use daily to the services we rely on. Defining quality, however, is not always straightforward. In a broad sense, quality can be understood as the degree to which a product or service meets or exceeds customer expectations. This encompasses attributes such as reliability, durability, and performance. But quality is not merely an attribute of a finished product; it is an integral aspect of the entire production and service delivery process. When organizations focus ...
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