Index

A

anarchistic scanning, 25

B

bad timing, 12
balanced scorecards (BSC), 96, 98
benchmarking, 133–4
benchmarks, 95
brainstorming
with relaxation matrix, 116–18
business concept, 47–61
commission, 48–50
consequences and risks, 58–9
information audit, 56–7
needs analysis, 54–6
priorities, 59–60
prioritising under pressure, 60–1
stakeholders, 51–3
success story, 58
value proposition, 57–8
vision and goals, 47
voices from practitioners, 68–73
challenges for business development, 72–3
dealing with ideas from staff, 72
source of inspiration and ideas, 71
successfully implemented plan, 70–1
tips for engaging employees in change management, 71–2
tips for working with business development, 73
working with business development and planning, ...

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