Real-World Case Studies
This chapter presents case studies that exemplify chief information officers (CIOs) that have enabled their organizations to truly use information technology (IT) as a strategic driver while at the same time providing the necessary supporter functions. Thus, these cases represent stories of how these CIOs have approached the challenges of the job and have sustained a successful track record. The cases were conducted using personal one-on-one interviews; in one case (Cushman & Wakefield) we were able to interview other C-suite colleagues, which provided a view from those at the same level as the CIO.
The interview protocol was made up of nine major questions:
Our case studies covered six different types of corporate CIOs: