234 ◾ Strategic Project Management
project. Project management knowledge encompasses the methods and procedures
required for managing the implementation of projects, while project-related knowl-
edge considers knowledge about the customer and other people or entities that
are of signicance for the future business of the company. Riech (2007) reported
on four types of knowledge that are important to the success of IT projects: pro-
cess, domain, institutional, and cultural. Process knowledge is akin to know-about
knowledge and refers to knowledge that the project team and sponsors have about
the project structure, methodology, tasks, and time frames (Chan and Roseman,
2001). Domain knowledge is knowledge about the environment or context wit ...