System Analysis and Design, Fifth Edition

CHAPTER 13

TRANSITION TO THE NEW SYSTEM

This chapter examines the activities needed to install the information system and successfully convert the organization to using it. It also discusses postimplementation activities, such as system support, system maintenance, and project assessment. Installing the system and making it available for use from a technical perspective is relatively straightforward. However, the training and organizational issues surrounding the installation are more complex and challenging because they focus on people, not computers.

OBJECTIVES

• Explain the system installation process.
• Describe the elements of a migration plan.
• Explain different types of conversion strategies and when to use them.
• Describe several techniques for managing change.
• Outline postinstallation processes.

CHAPTER OUTLINE

• Introduction
• Making the Transition to the New System
• The Migration Plan
  • Selecting the Conversion Strategy
  • Preparing a Business Contingency Plan
  • Preparing the Technology
  • Preparing People for the New System
  • Understanding Resistance to Change
  • Revising Management Policies
  • Assessing Costs and Benefits
  • Motivating Adoption
  • Enabling Adoption: Training
• Postimplementation Activities
  • System Support
  • System Maintenance
  • Project Assessment
• Applying the Concepts at Tune Source
  • Implementation Process
  • Preparing the People
  • Postimplementation Activities
• Summary

INTRODUCTION

It must ...