O'Reilly logo

System Center 2012 Service Manager Unleashed by Kerrie Meyler

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 2. Service Manager History and Terminology

From a functional point of view, System Center Service Manager can be seen as a software solution that supports the processes defined in the Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). MOF is Microsoft’s practical interpretation of the ITIL standard containing best practices for Information Technology (IT) service management. Chapter 3, “MOF, ITIL, and System Center,” ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required