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System Center 2012 Service Manager Unleashed by Kerrie Meyler

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Introduction

System Center 2012 Service Manager builds on Microsoft’s Service Manager 2010 release, adding enhanced authoring capabilities, release management, service request fulfillment, chargeback, a new self-service portal, and integration with System Center Orchestrator for increased automation capabilities. Service Manager’s level of integration with the Information Technology Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF) is unique among the System Center components.

Service Manager provides built-in processes based on industry best practices and is a departure from other System Center components in that it is not fundamentally a technology management tool, but a work management tool. To make the most of Service ...

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