212 • e 12 Principles of Manufacturing Excellence
second only to manufacturing supervisors) to being among the plant’s
best reghters. Most who have grown up in a traditional manufactur-
ing culture earned their spurs by being the best reghters and problem
solvers. While I never want to discount years of knowledge and experi-
ence as important input, using data to solve problems is necessary over
the long term to sustain excellence. I’m always reminded of the quote from
the world-renowned quality guru W. Edwards Deming: “In God we trust.
All others bring data.” Maintenance excellence requires outstanding re
prevention, not reghting.
Murphy’s Law: If it can go wrong it will.
Mistake-proong corollary: If it can’t go wrong, it won’t.
—Cha ...