CHAPTER ONE

Ten Forces Shaping the Future Workplace Now

Imagine the life of a new employee at a Fortune Global 1000 firm in the year 2020.

The alarm in her apartment starts out quietly, easing Katya into the morning with the latest release from her favorite musician. After sixty seconds, the alarm asks Katya if she is awake. “Barely,” Katya mumbles in response.

“Okay,” her alarm answers. “I’ll let you rest another two minutes before checking in again.”

“Make it five,” Katya replies.

“I shouldn’t have stayed up so late last night,” she thinks, “not on the night before my first day of work.” Who would have guessed that José, her best friend from childhood, was going to be in town? If her phone hadn’t alerted her that José’s phone was within ...

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