How Does Quality Apply?Quality in BusinessQuality OrganizationBusiness ModelingInputsTransformationOutputQuality Organization as the Feedback MeasureDefining the ServiceService Analysis: A Telemarketing ExampleDilemma of Inexact DefinitionsRisk Evaluation CriteriaCharacteristic ParametersApplicationDefining the ProcessOrganizational ChartProcedural Flow DiagramsProcedural AnalysisProcedural Flow Diagrams and ISO 9000Problem SolvingInspection and Testing, Calibration, and Quality RecordsInspection and TestingCalibrationQuality RecordsManagement Responsibility, Auditing, Corrective and Preventive Action