Chapter . Types of Questions

There are four basic types of general questions: direct, indirect, open, and closed. An additional twenty different specific types of questions are variations of these four basic types. They may be asked in such a way as to make them fit under any one of the four basic types.

The kinds of questions that will become part of the normal repertoire of any individual manager will vary, depending on the role and position that a person holds in an organization. The most effective managers I have seen have always been able to meet difficult situations with a new question—one that the management team is not used to hearing. In other words, they always seem to be able to summon a different type of question when it is needed. ...

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