177

Index

A

Absenteeism, 20

Actions

considerate, 157-158

energized, 108

paralyzed in Stage 1, 33

productivity, 82-83, 131

resisting in Stage 2, 59

versus thinking in Stage 3, 96, 98

AI. See Appreciative inquiry

Anger

assessment chart, 71

body language and, 60

as catalyst for action, 70

causes trouble, 70

as form of energy, 56-57

management of, 69-70

passive/aggressive, 60

quenching through research, 62-63

in Stage 2, 69-70

strategies to combat, 70, 71

strategy checklist, 70

thought patterns in, 69-70

useful to break inertia, 56

Ankiel, Rick, example of change, 171-172

Announcing change

critical moment of, 30

different stages of management and employees at, 8, 46-48

fallout from bad announcement, 47

how not to example, 42-45 “town hall meeting” ...

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