1De Haan, E., Duckworth, A., Birch, D. and Jones, C. (2013) ‘Executive coaching outcome research: the predictive value of common factors such as relationship, personality match and self-efficacy’, Consulting Psychology Journal: Practice and Research, 65.1, 40–57.
2To improve your listening, try the item ‘Develop deeper listening’ in the Free resources section.
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